How do I cancel a booking as an artist?
To cancel an instance of your virtual performance booked by a host, locate it in your calendar, and select Cancel booking. Your host will receive a notification and a full refund.
Cancellations can be very disruptive to hosts' plans. Because of this, penalties may apply if you cancel a virtual performance that’s already been booked by a host.
Cancellations may incur a fee of up to 20% of the booking value of the cancelled virtual performance, deducted from an upcoming payout. We’ll notify you if a fee will be charged before you complete a cancellation.
Frequent cancellations are a violation of our Terms of Service and may result in removal of your profile from our platform.
Emergencies or safety issues
We understand that emergencies happen. No penalties are applied for cancellations under the Extenuating Circumstance Policy , or for cancellations made for valid safety reasons.
Re-booking on a different date or time
If you arrange an alternative time that your host agrees to, contact us to let us know after you cancel. We’ll verify that your host has agreed, and remove any penalty that was applied.